Q1. The
“you” attitude is designed to make
the reader feel like we are looking at a situation from their perspective.
Different statements are given below. Highlight or Underline the statements that
show ‘you attitude’. (2*5=10 Marks)
i.
I have
requested that your parcel is sent out today.
ii.
You will receive your parcel by Thursday.
iii.
Thank you for providing us the opportunity to serve you.
iv.
I am glad to hear that you have chosen our
firm.
v.
We provide health insurance to all workers.
vi.
You receive health insurance as a full-time Procter &
Gamble worker.
vii.
We are shipping your order of September 21
this afternoon.
viii.
The two dozen Corning Ware starter sets you ordered will
be shipped this afternoon and should reach you by September 28.
ix.
We are glad to extend you a credit line of
$5,000.
x.
You can
now charge up to $5,000 on your American Express Card.
Q2. You have read 7Cs of effective
communication. Complete the given sentences with appropriate words keeping in
view those 7Cs. (2*5=10 Marks)
1.
clarity
is achieved in part through a balance between precise language and familiar
language. (clarity, conciseness)
2.
A ______concise_______
message saves time and expense for both the sender and the receiver. (complete,
concise)
3.
______courtesy_______
is politeness that grows out of respect and concern for others. (courtesy,
consideration)
4.
Denotative words
will be used instead of connotative words to achieve _____concreteness_______.
(concreteness, completeness)
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